What metrics indicate success when expanding NetJets' program?

• A. Increased wait times
• B. Decreased utilization
• C. No client impact
• D. Increased utilization, client satisfaction, and revenue growth

Answer: (D)

Expanding NetJets’ program should boost demand, maintain top-tier service, and improve profitability. Increased utilization shows more flight activity and better use of available aircraft, signaling that the market is adopting the program and capacity is being used efficiently. Client satisfaction reflects the quality of the experience, which drives loyalty, referrals, and long-term revenue. Revenue growth directly measures the financial payoff of the expansion, confirming that the increased activity and satisfaction translate into stronger business results. Increased wait times, decreased utilization, or no client impact would indicate operational problems or a lack of impact, not true success.