Which approach supports ongoing professional development and NetJets' growth?

• A. Hire new staff and do nothing
• B. Discourage cross-training
• C. Identify skill gaps, create targeted training plans, encourage cross-training, provide mentorship, and review progress against goals
• D. Remove mentorship

Answer: (C)

Professional development hinges on a plan that actively identifies needs and builds capabilities across the team. By identifying skill gaps, you know exactly what to train, making learning targeted and effective. Creating targeted training plans keeps efforts focused and progress measurable, so development actually moves performance forward. Encouraging cross-training broadens capabilities across roles, boosts flexibility, and fosters collaboration—essential in a complex, high-stakes environment like aviation services. Providing mentorship gives ongoing guidance, accelerates learning, and helps transfer tacit knowledge from experienced staff to newer teammates. Finally, reviewing progress against goals creates accountability and shows whether development translates into real growth for the organization.

This approach supports NetJets’ growth by strengthening internal talent, improving consistency and safety, and enabling the company to adapt to changing needs without over-relying on new hires. The other options miss these benefits: they either neglect development, limit knowledge sharing, or remove essential guidance that sustains learning.